TERMS AND CONDITIONS
DELIVERY TIME AND POSTAGE
Delivery times for all costumes (except sequinned and feathered costumes) 2 to 4 weeks. If time is a concern please contact us before placing your order and we can give you an accurate delivery date. Sequinned and feathered costumes can take 3 to 5 weeks delivery time after placing your order.
Postage costs are based on Australian Post Express postage bags and are added at checkout.
Changes to your order can be made up until the order has been cut and placed into production. Once we have started production there will be no refund.
On occasions, a chosen fabric may no longer be available from our suppliers. All foiled based and printed fabrics are seasonal. If this occurs, we will use the substitute fabric with the same tonings. It must also be understood that fabric dye lots may vary slightly. As the feathers on our costumes are hand dyed, variations in colour can occur and we choose colours to complement each costume.
For non Paypal orders a 50% deposit is required on all confirmed orders, with payment of the balance on completion. 100% payment is required through Airy Fairys Ecommerce website via cart on check out. A freight charge, where applicable, will be payable in conjunction with the invoice balance.
Payment may be made by credit card (Visa, Mastercard) cash, or direct deposit to our bank account.
We do not accept returns or exchanges unless the product is faulty. If you receive a product that is faulty please contact us immediately.
The faulty product is to be returned to us and at that time, we will fully examine it and advise whether you are entitled to a refund or replacement.
Refunds or replacements can only be considered if the product is returned in the original condition in which it was supplied. Return costs are the responsibility of the customer.
If 30 days or more has passed since the purchase, we cannot offer a refund or exchange.