DELIVERY TIME AND POSTAGE

Delivery times  for all costumes (except  sequinned and feathered costumes) 2 to 4 weeks.   If  time  is a concern please contact us before placing your order and we can give you an accurate delivery date.  Sequinned and feathered costumes can take 3 to 5 weeks delivery time after placing your order.

Postage costs are based on Australian Post Express postage bags and are added at checkout.

 

ORDER CHANGES

Changes to your order can be made up until the order has been cut and placed into production. Once we have started production there will be no refund. 

 

FABRIC VARIATIONS

On occasions, a chosen fabric may no longer be available from our suppliers.  All foiled based and printed fabrics are seasonal.    If this occurs,  we will  use the substitute fabric with the same tonings.   It must also be understood that fabric dye lots may vary slightly.  As the feathers on our costumes are hand dyed,  variations in colour can occur and we choose colours to complement each costume.

 

PAYMENT

For non Paypal orders a  50% deposit is required on all confirmed orders, with payment of the balance on completion. 100% payment is required through Airy Fairys Ecommerce website via cart on check out.  A freight charge, where applicable, will be payable in conjunction with the invoice balance.

Payment may be made by credit card (Visa, Mastercard) cash, or direct deposit to our bank account. 

RETURN POLICY

We do not accept returns or exchanges unless the product is faulty.  If you receive a product that is faulty please  contact us immediately.

The faulty product is to be returned to us and at that time, we will fully examine it and advise whether you are entitled to a refund or replacement.

Refunds or replacements can only be considered if the product is returned in the original condition in which it was supplied.  Return costs are the responsibility of the customer.

If 30 days or more has passed since the purchase, we cannot offer a refund or exchange.

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